Yes our hair could be dyed

TIPS:

1. make sure there no hair conditioner left when you dyed it, or didn’t used hair conditioner with last time washing - before dyed it

2. choose good quality of hair dye, get ready the skills, dyed time control

3. good hair care after dyed it, keep your hair have enough nutrition to keep health and keep the natural shine

It last for years with proper maintains.

We have professional hair consultant for you after purchased, check your email timely after ordering.

we will help you to let your hair last for long a hair life

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Here’s wig routine!

1. Argan oil conditioner as a leaving by building it in spray mist bottle

2. Saturate the hair with this mixture then go on top with hair cream

3. Lastly apply sleek styling foam for extra curl definition

4. You can use more sleek styling foam than usual if you want to keep the wet look

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Tips to be gorgeous:

Freshly washed hair

LCO= liquid(water recommend), cream, oil

Definition: gel, mousse, or custard

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Daily Care Steps

1. Wash and deep condition your wig depends on the wearing frequency

<wear everyday - every week> <1-2/month if u wear it occasionally>

2. Detangle gently before washing, start from ends and work your way up the roots,

<wide tooth comb recommended> <be gentle>

3. No twist, No rub, No blow dry. Don't be exposed to the sun

4. If you play in the salt water, use fresh water to clean your hair timely. Same after GYM

5. Air dry naturally and shape the curls when hair still wet. Reference LCO tips

6. Keep your wigs on a mannequin head when not in use

7. Wrap it/ wear silk cap to prevent tangling before sleeping

Cap size is 21.5-22.5, you better measure your head size honey~

we also provide customize service, 20.5, and 23.5inches for wig cap size

It's HD lace, not totally transparent, but it's very light color, it give invisible hairline

Please make sure gently detangle when you put hair conditioner after washing

At least 1 time / week if you waer the wig everyday

warm water, good quality shampoo, and good quality hair conditioner

Only use towel to dry the hair then air dry, no twist or rub.

Use hair product like oil to shape it when hair is 60% dry.

No comb no pull off.

Just fingers to manage your hair

100% human hair, a small amount of shedding is normal, but please do not use a sharp-toothed comb to comb your hair vigorously, please use a large-toothed comb to comb your hair gently, after swimming, and after exercising, use conditioner to wash, do not use shampoo head cream~

Yes hun, it could be dyed and bleached, and the color turn out very beautiful dear~
some of our customer did, you can reference the reviews and pics
BUT please make sure do it professionallly hun, especially bleach hair, it takes a high risk of ruin hair.
Quality of hair dye, skills, dye time, tempurature, there are many reasons may effect the final hair color~
Better find professional hairstylist to do it hun
any problem please contact us first, after sale service assured.
Tel: (202) 596-5888

Yes it's Brazilian hair 100 human hair wigs, you can do human hair burn test~

we only sale 100% human hair in our store, please buy without worries~

if you need more help please contact us freely

Within 1-2 days after successful payment, customized products need 3-5 days (color hair, 360 lace wig or full lace wig)

We will decide which logistics company to use based on your shipping address, usually FedEx, DHL, UPS, USPS. The package will be delivered within 3-5 business days in the USA, and 5-8 days in other countries.

We cover all shipping fee, excluding shipping fee for returns.

Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.

Sorry for that, we do not have next-day delivery service at the moment, the fastest shipping time is 2-3 days.

No, we have PayPal, Stripe, AfterPay, klarna, Zip, choose what you think is the best~

Of course, our website accepts PayPal and other payment methods to fully protect your property safety, and your order is traceable.

Copy the coupon directly on the product page, and paste it after entering the checkout page to get an instant discount!

Before shipping: Of course, as long as the order has not been shipped, we can give you the replacement you want, size/color/style, etc.

After delivery: Nope, because the product you want is already in transit, we can't replace it for you, please check our Return Policy if you don't want it after delivery

For everything please contact us by email support@dnehair.com

No, you must contact us, because we need to confirm whether you have purchased products and order numbers in our store. For the shopping experience of DNE customers, please do not forget to contact us~

Email: support@dnehair.com

Phone: (202) 596-5888

WhatsApp: (202) 596-5888

Social: DNE HAIR

Of course, if you have a tracking number, you can also track the status of your order by visiting the website of the following courier company:

 FedEx

 UPS

 DHL

 USPS

If your order contains more than one wig, it may be shipped separately. But don't worry, the DNE HAIR customer service team will contact you with details and a tracking number.

Don't worry if your order's logistics status isn't updated right away. It may sometimes take up to 48 hours for the carrier to update the status of the shipment, you can check after that.

After the package is lost, please contact the local logistics at the first time, and contact us at the same time. This process requires the cooperation of you, the DNE team, and the local logistics. Believe that DNE HAIR will find the most suitable solution for you. Email: support@dnehair.com

Dear, If it has not been shipped, please contact us by email support@dnehair.com, we can cancel or change it for you. But you cannot cancel the order after re-delivery, if you don't like it after receiving it, please refer to our return policy to complete the return and refund. 

If your order is not shipped, we can change the address for you at no charge. If your order has been shipped, you need to pay an additional change of address fee, which is charged by the logistics company, not our company. Please be aware that we reserve the right to charge you an additional fee if you contact the courier privately to change your delivery address. Therefore, if you need to change your address, please contact us first at Email support@dnehair.com

Sorry, you cannot get a refund because the package has already been shipped. But after you receive the wig, contact us to return the package, you can get a refund

Due to the buyer's problems, the returning shipping costs will be borne by the customers. We do not provide return shipping labels. The return fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. (For details, please refer to DNE HAIR Return Policy)

We do not accept rejections without reason. If you refuse to sign for the package and it results in a return, you will be required to pay the return shipping and the shipping we paid for the first time. Any charges incurred during the return of the package will also be deducted from your payment. Therefore, we suggest that if you do not want a wig after receiving the wig, do not refuse to sign for it, contact us within 24 hours, and the DNE customer service team will reply to your message within one day. Finally, pls contact us before delivery because of (buying the wrong product/wanting to exchange, etc.), we will solve it for you.

Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. If the package is correct and no additional charges are incurred, your refund will be processed and refunded automatically to your credit card or original payment method within 1-3 days.

Contact us within 4 hours after delivery, we will intercept the package and replace the wig you want. Otherwise, we cannot help you exchange it after this time.

Dear, any product pictures on the DNE HAIR website are taken by our professional team and hair stylists take care of the hair so the hair looks gorgeous, but actually the product on our website is the same product you received material. Therefore, you can ask a hair stylist to help you settle down. We believe you will be like us~

DEN HAIR will carefully check your order when re-delivery, when you receive the wrong product, please take a picture/video, and provide us with your order number, quickly send it to our Email support@dnehair.com, we will contact you and provide you with a return address within one day.

Usually, our wig caps have 2 adjustable straps at the back and 4 combs, so customers can adjust to the most suitable size according to your head circumference (it is best to measure your own head circumference first~) If you don't know how to adjust, please contact our professional consultants, we will provide you with solutions!

Here’s wig routine!

1. Argan oil conditioner as a leaving by building it in spray mist bottle

2. Saturate the hair with this mixture then go on top with hair cream

3. Lastly apply sleek styling foam for extra curl definition

4. You can use more sleek styling foam than usual if you want to keep the wet look

---------------------

Tips to be gorgeous:

Freshly washed hair

LCO= liquid(water recommend), cream, oil

Definition: gel, mousse, or custard

100% human hair, a small amount of shedding is normal, but please do not use a sharp-toothed comb to comb your hair vigorously, please use a large-toothed comb to comb your hair gently, after swimming, and after exercising, use conditioner to wash, do not use shampoo head cream~

DNE HAIR guarantees that it is intact before delivery, we can provide pictures of every process before delivery, when the package you receive is rotten, please take a picture/video, and provide your order number, and quickly send it to us Email support@dnehair.com, we will contact you within a day and give you the best solution.

All pictures on the DNE HAIR website are taken by a professional team and are not beautified, what you see will be what you receive. We serve our customers with sincerity. The lace color will appear heavy or light depending on the skin tone of customers, HD LACE is suitable for all skin tones, and you may feel different after trying a wig. If you don't like the wig you got, please contact us as soon as possible and provide pictures and videos to speed up our communication.

The local customs of imported and exported goods conduct random inspections. Once customs clearance is complete, the package will be delivered within 2-3 days. Don't worry, if you have any questions, please contact us.

Each country has different tariff policies. The duty depends on the customs policy of your country, we usually mark the low value on the invoice to avoid potential tax. You can also tell us the value you want to declare when placing your order. If there is a tariff, you will have to pay it.

1. Sometimes we can't reply in time due to time difference, sometimes we are off work/weekends. Our working hours are from 17:00 PST to 3:00 the next morning. If customers contact us after working hours, we will process all the information as soon as possible after working hours, please rest assured.

2. We have a lot of private messages from fans or collaborators every day, we may miss some information, so if there is something urgent or important, please email us. Also, if you don't follow our IG, we may not see your DMs.